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Privacy Policy

Last updated: June 11, 2024

Nookly Privacy Policy

Last updated on June 11, 2024

Nookly Services Inc. d/b/a Nookly (“Nookly,” “we,” “us,” or “our”) values your (The user/customer) privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about users of our website, mobile app, and services (collectively, the “Platform”).

By using Nookly, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

A. Information You Provide
Account Info: Name, email, phone number, address, password.
Booking Info: Service details, dates, instructions, photos.
Payment Info: Credit/debit card numbers (processed via a third-party), billing address.
Feedback & Reviews: Ratings, comments, and responses you share after services.

B. Information We Automatically Collect
Device Data: IP address, browser type, OS, mobile identifiers.
Usage Data: Pages visited, links clicked, time on site, referral source.
Location Data: Approximate or precise location when using the app (if enabled).

C. Information from Others
Service Providers: May provide job completion data, communication logs, or issue reports.
Third-Party Tools: If you connect with or log in via tools like Google or Apple, we may receive limited profile information.

2. How We Use Your Information

We use your information to:

  • Match you with Service Providers.
  • Facilitate bookings, payments, and customer support.
  • Send confirmations, updates, reminders, and promotional messages.
  • Improve the Platform’s features and user experience.
  • Enforce our Terms of Use and prevent fraud or misuse.
  • Comply with legal obligations.

3. How We Share Your Information

We may share your information with:

  • Service Providers to fulfill your service requests.
  • Payment Processors to securely process transactions.
  • Customer Support Vendors who help us serve you.
  • Marketing Platforms (e.g., email/SMS tools) with opt-out options.
  • Legal Authorities when required by law or to protect our rights.
  • We do not sell your personal data.

4. Your Choices

Access & Update: You can access and update account information through the Platform.

Opt Out of Marketing: Click “unsubscribe” in emails or reply “STOP” to SMS. You can also contact us at privacy@nookly.co.

Location Services: You can disable location tracking via your device settings.

Account Deletion: Request full deletion by contacting us at privacy@nookly.co.

5. Data Retention

We retain your information as long as necessary to:
Provide services,
Comply with legal obligations,
Resolve disputes, and
Enforce our policies.

We anonymize or securely delete data when no longer needed.

6. Security

We implement technical, physical, and administrative safeguards to protect your information. However, no system is 100% secure. Please use strong passwords and notify us if you suspect unauthorized access to your account.

7. Children's Privacy

Nookly is not intended for children under 18. We do not knowingly collect data from minors. If we learn a child under 18 has provided personal information, we will delete it promptly.

8. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users via the Platform or email when significant changes are made. The updated policy will be effective upon posting unless otherwise stated.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, contact us at:

Nookly Services Inc.

Email: privacy@nookly.co

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section explains those rights and how to exercise them.

A. Your Rights Under California Law

As a California resident, you have the right to:

  • Know what personal information we collect, use, and share.
  • Access the personal information we have collected about you.
  • Delete personal information we’ve collected (with some exceptions).
  • Correct inaccurate personal information.
  • Opt out of the sale or sharing of personal information.
  • Limit the use and disclosure of sensitive personal information.
  • Not be discriminated against for exercising any of these rights.

B. Categories of Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers (e.g., name, email, phone, IP address)
  • Commercial information (e.g., service history, payment details)
  • Internet activity (e.g., browsing and usage on our Platform)
  • Location data
  • Inferences drawn from the above to create user profiles

We do not sell your personal information. We also do not knowingly collect personal data from children under 18.

C. How to Exercise Your California Rights

You can make a privacy rights request by:

Emailing us at: privacy@nookly.co
Submitting a request through the app or website (if available)

To verify your identity, we may ask for information such as your name, phone number, or email address. We will respond within the timeframe required by law (usually within 45 days).

If you use an authorized agent to submit a request on your behalf, we may require proof of written authorization and verification of your identity.